Returns Policy

We want you to be completely satisfied with your purchase from everypartysupplies.com. If you’re not happy with your order for any reason, we’re here to help.

30-Day Return Policy

We offer a 30-day returns policy from the date you receive your goods. If you change your mind about your purchase, you can return the items to us in their original condition for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Please note: For hygiene reasons, we cannot accept returns on certain products including but not limited to:

  • Costumes and fancy dress items that have been worn
  • Makeup and cosmetic products
  • Pierced earrings
  • Personal care items
  • Any products where the hygiene seal has been broken

Faulty or Damaged Items

If your items arrive faulty or damaged, please contact us immediately. We will arrange for a replacement or refund as appropriate.

In the case of faulty items, we may require photographic evidence of the fault to process your return. Our customer service team will guide you through this process.

How to Return an Item

To return an item to everypartysupplies.com:

  1. Contact our customer service team to initiate the return process
  2. Package the items securely in their original packaging
  3. Include your original order confirmation or a copy of your invoice
  4. Ship the package to our returns address (provided when you contact us)

We recommend using a tracked shipping service as you are responsible for the items until they reach our warehouse.

Refund Processing

Once we receive your returned items, we will inspect them and process your refund within 5-7 business days. The refund will be issued to your original payment method.

Please note that shipping costs are non-refundable unless the return is due to an error on our part or faulty goods.

Depending on your payment provider, it may take additional time for the refund to appear on your statement.

Exchanges

If you need to exchange an item for a different size or color, please return the original item following the standard returns process and place a new order for the item you require.

This ensures you receive your desired product as quickly as possible while we process your return separately.

International Returns

For international orders, customers are responsible for any return shipping costs and customs fees. We recommend marking the package as “Returned Goods” to avoid additional customs charges.

International refunds will be processed in the same currency as the original transaction. Please note that exchange rate fluctuations may affect the final refund amount.

Need Help?

If you have any questions about our returns policy or need assistance with a return, please visit our Help Center for more information.