Help & FAQ’s
Welcome to our Help Centre. We hope you will find the answer to your question here. If you cannot find what you are looking for, please do not hesitate to contact us for further assistance.
Customer Services Contact
For any queries, our customer service team is here to help you. You can reach us through our online contact form. We aim to respond to all enquiries as quickly as possible.
Frequently Asked Questions
Orders & Delivery
How long will delivery take?
Delivery times depend on the shipping option you select at checkout. Standard delivery is our most economical service. Express delivery options are available for urgent orders. You will receive a confirmation email with tracking information once your order has been dispatched.
Do you ship internationally?
We currently ship to numerous destinations worldwide. A full list of available countries and specific shipping charges will be displayed during the checkout process once you enter your delivery address.
Can I change my delivery address after I have placed my order?
We can only change the delivery address if your order has not yet been processed and dispatched. Please contact us immediately with your order number and the correct address. We cannot guarantee address changes for orders already in transit.
I haven’t received my order confirmation email. What should I do?
First, please check your junk or spam folder. If you still cannot locate the email, it is possible you entered an incorrect email address. Contact us with your name and order details, and we will resend the confirmation.
My order hasn’t arrived. What do I do?
Please use the tracking number provided in your dispatch email to check the status of your delivery. If the tracking information is unclear or your parcel is marked as delivered but you have not received it, please contact us immediately for assistance.
Returns & Refunds
What is your returns policy?
We want you to be completely happy with your purchase. If you are not satisfied, you may return unused and unopened items in their original packaging within a specified period from receipt for a refund or exchange. Please see our full Returns Policy for detailed terms and conditions.
How do I return an item?
To initiate a return, please contact our customer service team to request a returns authorization. Once approved, you will receive instructions on how to proceed. Please note that return postage costs are the responsibility of the customer, unless the return is due to an error on our part.
How long will it take to process my refund?
Once we receive your returned items and have inspected them, we will process your refund. Please allow a few business days for the refund to be credited back to your original payment method.
Products & Sizing
How do I know what size to order?
We provide detailed size charts for all our clothing and costume items. Please refer to these charts and take your own measurements to select the most accurate size. If you are between sizes, we typically recommend sizing up for comfort.
Are your wigs and beards reusable?
Yes, with proper care, our synthetic wigs and beards can be reused multiple times. We recommend storing them in a cool, dry place and gently combing them to maintain their appearance.
Do the fancy dress costumes include accessories?
The product description for each costume will clearly state what is included. Some costumes are sold as a full set, while others may require separate purchase of accessories. All included items are listed in the description.
Website & Account
How do I create an account?
You can create an account during the checkout process by selecting the option to register. Having an account allows you to track your orders, save your details for faster checkout, and create a wish list.
I have forgotten my password. How can I reset it?
Click on the “Login” link and then select “Forgotten your password?” You will be prompted to enter the email address associated with your account, and a password reset link will be sent to you.
Why is a product showing on your website but is out of stock?
We do our best to keep our stock levels updated. If an item is popular, it may sell out quickly. You can usually sign up for a restock notification on the product page to be informed when it becomes available again.
Problems & Complaints
We are committed to providing a high level of service. If you are unhappy with any aspect of your experience, we would like to hear about it so we can put things right. Please contact our customer service team with details of your complaint, and we will investigate and respond promptly.
Wholesale Enquiries
We welcome wholesale enquiries from reputable businesses. Please contact our dedicated team for information on trade pricing, minimum order quantities, and our product catalogue.
Still need help?
If your question has not been answered, please get in touch with our friendly customer service team via the online contact form. We are always happy to help.